1.1 These Terms and Conditions (“Terms”) apply to all quotations and agreements between Futurizm and its clients. Futurizm is a trading name of Black Star AI Ltd, which is a private limited company with company number 15408552 having its registered address at One Coldbath Square, Farringdon, London, EC1R 5HL, United Kingdom.
1.2 These Terms, together with the Scope of Work, form a legally binding agreement (“Contract”) between Futurizm (“Futurizm” and “we”, “us” and “our”) and the client (“Client” and “you”, “your” and “yours”). Futurizm and the Client together are also referred to as the “parties”.
2.1 We can make changes to these Terms, but if we do so, we’ll notify you, and you can then contact us to end the Contract before the change takes effect and receive a refund for any Services you’ve paid for in advance but not received.
2.2 This Contract is between you and us. Nobody can enforce it, and neither of us will need to ask anybody else to sign off on ending or changing it.
2.3 If any part of the Scope of Work conflicts with these Terms, the Scope of Work takes precedence over these Terms with regard to that subject matter only.
2.4 If a court or other authority decides that any provision (or part thereof) of these Terms is unlawful, the rest of these Terms will continue to apply.
2.5 We might not immediately chase you for not doing something or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
3.1 Futurizm offers a range of different services in the field of career assistance, including CV writing, LinkedIn profile optimization, interview coaching, career coaching, job search coaching, and job offer negotiation support.
3.2 Futurizm shall perform the services agreed between the parties, set out in further detail in the Scope of Work (“Services”).
3.3 Futurizm shall employ its best efforts to provide the Services with all due skill, care, and diligence and within any time frames agreed upon, set out in the Scope of Work.
3.4 The Scope of Work is based on the request of, and the information provided by the Client. In the event, that the Client requests the performance of services not included in the Scope of Work, the Client shall be liable to pay for any costs of such additional services requested.
4.1 Information about us and our services can be found on our website www.futurizm.io (“Website”). We will also confirm the key information to you by e-mail (“Scope of Work”) once we acknowledge acceptance of your order.
4.2 When you purchase any of our Services, you are agreeing to all of the provisions included in these Terms.
5.1 When you purchase one of our Services via our Website, you will be prompted to acknowledge acceptance of these Terms as part of the order process. We recommend you store a digital copy of these Terms for future reference.
5.2 When you order a service on our Website, such an order is considered an offer, which offer we may accept. Only if we indicate our acceptance of your offer is a contract formed. In most cases, promptly after we have received your order, but in any event, within 24 hours, we will contact you by e-mail to confirm we have accepted your order.
5.3 As part of the order process, you will be prompted to pay the total fees due for the Services ordered in advance. The total payable price and the amount owed at the time of ordering are displayed before you make your payment.
5.4 If you order our Resume review, Resume / CV-writing, or LinkedIn profile optimization services, We will contact you within 24 hours to obtain any relevant documentation and schedule a consultation if applicable to the product ordered.
6.1 If you order Services otherwise via the Contact Us facility, we will contact you directly, providing you with a quote.
6.2 Our quotations are valid for 14 days. After the expiry of those 14 days, we are no longer bound by the quotation, and we are entitled to provide you with a new quotation, which may be different from the initial one. A quote is an offer that you may accept.
6.3 Upon your acceptance of a quotation by e-mail, a Contract is formed. From that moment, the quotation shall be deemed the Scope of Work, which forms part of the Contract.
6.4 In the event you request us to start performing Services without your prior written acceptance of our quotation, your request shall be deemed such acceptance.
7.1 In consideration of our Services, you must pay us the fees as set out on our website and/or in the Scope of Work (“Fees”).
7.2 All Fees are in USD (United States Dollars) and inclusive of VAT. If the rate of VAT changes between your order date and the date we supply the Service, we adjust the rate of VAT that you pay unless you have already paid in full before the change in the rate of VAT takes effect.
7.3 Payment must be made in full in advance through the payment facility on our Website by following the steps indicated when you order our Services. Upon successful payment, you will receive a payment receipt.
7.4 If we’re unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 2% a year above the Bank of England base rate from time to time. This interest accrues daily from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
Delivery, Exchanges and Returns Policy
Exchanges & Returns Policy:
7.5 Futurizm offers a 100% money-back guarantee for customers unsatisfied with the service received. Such customers are entitled to request a full refund within 7 days following the initial delivery of the service. Refunds will be processed and issued within 14 business days from the date the refund request is received.
7.6 Delivery Times: Processing of orders begins immediately upon receipt. Clients can expect to receive the initial draft of their service within 7 days.
Revisions Policy:
7.7 Unlimited Revisions: Futurizm provides unlimited revisions for all active orders. These revisions are available for up to 30 days following the initial delivery date of the service. Each revision requested will be addressed and completed within 72 hours of the request.
Payment Terms:
7.8 Futurizm accepts payments exclusively through credit and debit cards via Stripe. Payment is required at the time of order placement to ensure immediate processing and seamless delivery of services.
8.1 You have 24 hours after the date we confirm your order to change your mind about a purchase. However, you lose the right to cancel any Service when we have fully performed the Service, provided you have requested us to start performing the Service before the end of the cancellation period. You also agree to pay for any Service provided to you until the point of cancellation. In the event of a Service that includes a 60-minute consultation as part of the Fees and you cancel the Service after you have received the consultation, you will not be eligible for a refund.
8.2 If you wish to cancel, please contact us by e-mail. We refund what we owe you as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.
9.1 You must provide us with all information, documents, and materials necessary for the proper performance of the Services (collectively: “Client Materials”) timely and adequately.
9.2 You must provide us with correct, complete, and up-to-date Client Materials.
9.3 You agree to act as a reasonable and professional client at all times.
9.4 We are not liable for any failure in performance or delay in performance as a result of a breach of your obligations.
10.1 We may use third-party service providers to perform (part of) the Services. We will always act as your primary point of contact. Any fees of such third-party service providers are included in the Fees.
11.1 As part of a Service we deliver to you, we may provide you with certain documents, materials, and other deliverables (“Works”). We are the owner of such Works and all the intellectual property rights in such Works, such as copyright. For you to be able to use the Works, we give you a right to do that. This means that you are allowed to use the Works for the purpose we have made them for. You cannot use them in any other way or for any other purpose. For example, you cannot use our Works for commercial purposes, and you cannot copy or distribute our Works for anything other than your personal use.
11.2 Sometimes you may provide us with Client Materials. You give us the right to use such Client Materials for the purpose of providing you with the Service you have requested from us. This right may include incorporating Client Materials into the Works we deliver to you. If such Client Materials contain third-party rights, you warrant to us that you do not breach anyone’s rights by providing us with the Client Materials. You are liable to us for any damages we incur concerning third-party claims that we have breached third-party rights by using the Client Materials.
11.3 The parties otherwise retain the ownership of their intellectual property rights.
11.4 You are allowed to refer to Futurizm for the purpose of indicating that you are or were our client.
12.1 We acknowledge and understand that the information you provide us with, including your resume and information disclosed during coaching sessions, includes information you would like to keep confidential. For peace of mind, we have put together a separate confidentiality policy, including our promise to keep your information confidential. Please refer to our Confidentiality Policy.
13.1 If you think there is something wrong with any Services delivered, you must contact us as soon as possible so that we can work with you to resolve your complaint. Your legal rights are summarised below. These are subject to certain exceptions.
Summary of your key legal rights
About services, the Consumer Rights Act 2015 says:
You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill
or get some money back if we can’t fix it.
If a price hasn’t been agreed upon upfront, what you’re asked to pay must be reasonable.
If a time hasn’t been agreed upon upfront, it must be carried out within a reasonable time.
14.1 We may stop providing a particular service we offer. We will let you know at least 14 days in advance, and we will refund any sums you’ve paid in advance for Services that won’t be provided.
15.1 We can end our Contract with you for a Service and claim any compensation due to
us if:
You don’t make any payment to us when it’s due, and you still don’t make payment within
14 days of our reminding you that payment is due;
You don’t, within a reasonable time of us asking for it, provide us with the information or
cooperation that we need to provide the Service.
16.1 We’re responsible for losses you suffer caused by us breaking this Contract unless the loss is:
Unexpected: it was not obvious that it would happen, and nothing you said to us before we
accepted your order meant we should have expected it (so, in the law, the loss was
unforeseeable);
caused by a delaying event outside our control: as long as we have taken the steps set out in
section 17 Events outside our control.
avoidable: something you could have avoided by taking reasonable action, including
following our reasonable instructions for use.
a business loss: it relates to your use of a Service for your trade, business, craft, or
profession.
17.1 If our supply of your service is delayed by an event outside our control, such as acts of God, wars, accidents, illness, (technical) interruptions or failures in utilities essential for the proper performance of the Services, performance failures by third-party service providers, governmental orders (including those as a result of an epidemic or a pandemic such as Covid-19), we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial, you can contact us to end the Contract and receive a refund for any Services you have paid for in advance but not received.
18.1 We collect and process certain personal information about our clients. Such processing is subject to international and domestic data protection laws. Futurizm is committed to using its clients’ personal information professionally and responsibly under applicable laws. Please refer to our Privacy Statement to learn how we deal with your personal information.
19.1 The laws of England and Wales govern the Contract.
19.2 In the event of a problem or dispute, we encourage you to contact us to enable us to resolve your issue before you bring a claim to court.
19.3 Wherever you live, you can bring claims against us in the English courts. If you live in Wales, Scotland, or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.